Please be aware that as from Friday 12th October Prescriptions will be available after 72 hours or 3 working days  


Please COME IN TO SURGERY to collect new password 

Please be patient will all our staff whilst they adjust to using a new computer system.

Please be aware that we will take a little longer to deal with your request.



Welcome to Grove Medical Centre Online


Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. For more information please click on GP+ icon.



If you have coronavirus symptoms:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Get a test now. Do not leave home for at least 10 days (YOUR HOUSEHOLD SHOULD ISOLATE FOR 14 DAYS.)

For general information on coronavirus visit:   
For patients concerned that they may have coronavirus or may have come into contact with someone who has visit:

For other guidance visit:

DO NOT go to a GP surgery, pharmacy or hospital if you have symptoms. 


Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and about

Only Patients with an appointment shall be able to enter the surgery

We ask that you follow our Practice policy & wear a face covering at all times whilst in the surgery. This is for the safety of patients & Staff.


Thank you in advance, from everyone at

The Grove Medical Centre


Flu clinic appointments will be ONLINE and by phone from August 1st. You will need to book an appointment on a first come first served basis. Weekday appointments are also available.

Coronavirus Guidance - In order for us to manage our flu clinics safely, it is essential you arrive at your appointment time – if you are early, you will need to wait in your car/at a safe distance outside, and if you are late, you will not be seen.
Please come to your appointment alone and wearing a face covering
To limit the time spent in your appointment, please wear light clothing and remove any coats/jackets prior to entering the surgery so the clinician can get easy access to your upper arm.
If you or someone in your household are unwell, you must cancel your appointment.

Week day flu appointments are available, please phone reception to book

Eligible Patients
- Over 65 year olds
- Those in an at risk group: eg diabetes, asthma, COPD, stroke, learning disability, chronic heart disease (eg heart failure), weakened immune system (eg splenectomy, certain cancers/treatments), obesity (BMI <40), chronic liver disease, chronic neurological disorders (eg Parkinson’s, MS, MND)
- Pregnant Ladies
- Carers

Fluenz (2-3yr olds) We will be holding weekday fluenz clinics from 22nd Sept, please phone reception to book your child's appointment 

Please note our Training Closure Dates section to see our planned closure afternoons - From 1pm the practice will only be open for the collection of prescriptions. Please note there will be no clinicians onsite from 1pm. Next training afternoon: Wed 2nd Dec

Please contact your doctors online and get a response by the end of the next working day


Did you know?

By providing us with your mobile number  we will not only be able to send you text reminders for your appointments but we will also be able to remind you:
- when you are due for a chronic disease annual review
- when we need to update your medical records with information such as BP or smoking/alcohol status
- when we have a message for you and cannot reach you by home phone

You can update your contact details online or inform one of our receptionists of any changes to your details. Please let us know if you want to opt out of receiving MJOG messages or dissent to SMS messaging from the surgery. If you have a shared mobile number you may receive texts for the person you share this with.

If you do not have a mobile number on file we may contact you through your home number using automated messages, through a company called MJOG. These messages may ask you to confirm your ID with your year of birth and generally will be for review or vaccination reminders. These calls come from the number 01353 780018 and are not a scam.

Record Sharing

Record sharing allows health and social care staff outside your GP surgery to have access to your health information, approx 98% of patients already have a summary care record (SCR) which shares medications and allergies. In order to provide access to more detailed information which may be useful to services such as emergency departments, then you must consent to SCR with additional information. Please read the leaflet below for more info.

SCR + additional info leaflet


Please be aware that for patients over 16 with capacity we are not able to discuss treatment or management of the patient with family members/guardians unless the patient is also present.

Consent from the patient will allow us to disclose information already on file such as test results, or discuss matters such as arranging appointments or hospital transport with their nominated representative.

For patients lacking capacity. In order to release information or to be able to discuss treatments with family members or representatives we must see evidence of an existing lasting power of attorney or an order under the court of protection.

My Care Record

Our practice is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This could include NHS 111 or treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.

For more information, including the Privacy Notice, please visit the My Care Record website.


(Your CARE RECORD is different from your summary care record which is more basic.)

Click for further information
Find out more about My Care Record


For more information on our online services please click here or read the guide below.

 Online Access Guide

If you are over 16 yr old and wish to register for online access, or are an existing user that wishes to update their access to include the online record assess, then please complete the registration form below and return to reception along with ID. If you are wanting online services for someone under 11 please collect a proxy access form from reception. We do not offer online services for children aged 11-16. 

Online Access Registration form 

NHS APP!!! Download the new NHS App to access your online services - no need to attend the surgery to set up an account (over 18s only)


Our practice offers EPS allowing you to collect your repeat prescriptions directly from a nominated pharmacy, without the need to visit the surgery - allowing you convenience and saving you time!
For more information please click the icon  below or speak to someone at reception. 

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from [go live date]

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.



Services that might be of interest...  

PARKRUN PRACTICE: We are now a Parkrun Practice. If you would like to join the Felixstowe Parkrun please click here for more info. It is free and easy to take part - you can walk, jog or run the course every Saturday morning. To register visit:

Please see the CDOP Autumn Newsletter 2019 which is packed with practical tips to prevent accidental injuries at home and around and some advice on health and wellbeing of our children and young people.

The Warm Homes Healthy People service helps vulnerable people and families in Suffolk make their homes warmer, and cheaper to heat during the winter. Please click the icon for eligibility and more information on this service.

WHHP website

Felixstowe and Villages Carers Group -  a small, friendly and supportive group who meet once a month at The Community Hub (Maidstone Rd) and hold a variety of social events. Click link for more information:   FVCG Felixstowe flyer


 Felixstowe Parkinsons Support Group Exercise Class -  For people with PD and their carers. Thursdays 2:30-4:00pm. Walton Community Hall. Contact 01394 766009 for more info.


OTAGO FALLS PREVENTION EXERCISE CLASSES & ADAPTED SPORT SESSIONS IN FELIXSTOWE - Activlives aim to increase physical activity and reduce social isolation in the over 55’s and run two activity hubs in Felixstowe, for more information visit :


 iCaSH - Please visit the following link for more information on contraception, sexual health, STI self testing kits and screening. Visit or call 0300 123 3650


Suffolk Wellbeing Service provides free advice and services to support anyone living in Suffolk who is worried about their mental health or wellbeing. The service allows patients to self refer using the online form or by calling 0300 123 1781. Please click the icon to visit the new look site and for more information.

For more information on mental health services in Suffolk including emergency helplines and signposting A-Z please also visit the charity Suffolk User Forum.   


Suffolk Wellbeing Service

Please explore the remaining links on this page to find out more about what we offer in addition to links to a wealth of health related information.

Order your repeat medicationsPatient SurveyChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website