Please be aware that as from Friday 12th October Prescriptions will be available after 72 hours or 3 working days  


Please COME IN TO SURGERY to collect new password 

Please be patient will all our staff whilst they adjust to using a new computer system.

Please be aware that we will take a little longer to deal with your request.



Welcome to Grove Medical Centre Online



Suffolk GP+ is for people who need a doctor’s appointment in the evenings and weekends. For more information please click on GP+ icon.



COVID vaccine status 

We are unable to issue proof of vaccine certificates at the practice. Please see the website for further information and do not call your GP practice. Proof of your vaccination status will be available on the NHSapp (which is also valuable for accessing your health records and ordering repeat prescriptions) or by calling 119 and asking for a letter to be posted (this must be at least 5 days after you've completed your course of the vaccine and it may take 5 days for the letter to reach you

The NHSapp can be downloaded from
here for iPhone or here for android.  

Kind Regards



We still have flu clinics available on Saturday 23rd Oct (walk in appointments available 9-12) and Friday 12th Nov.


Or call us on option 5 to book. 

Eligible Patients:

  • Those aged 6 months to under 50 years in clinical risk groups
  • pregnant women
  • those aged 50 years and over
  • those in long-stay residential care homes
  • carers
  • close contacts of immunocompromised individuals
  • frontline health and social care staff employed by:
    • a registered residential care or nursing home
    • registered domiciliary care provider
    • a voluntary managed hospice provider
    • Direct Payment (personal budgets) and/or Personal Health Budgets, such as Personal Assistants.

2-3yr Nasal Flu's - you will have received an invite for your child, we have appointments on Sat 23rd Oct.

Telephone calls may be recorded, inbound and outbound calls.   These are held for 30 days

Please note our Training Closure Dates section to see our planned closure afternoons - From 1pm the practice will only be open for the collection of prescriptions and there will be no clinicians onsite. Next training afternoon: 11th Nov 2021

Did you know?

By providing us with your mobile number  we will not only be able to send you text reminders for your appointments but we will also be able to remind you:
- when you are due for a chronic disease annual review
- when we need to update your medical records with information such as BP or smoking/alcohol status
- when we have a message for you and cannot reach you by home phone

You can update your contact details online or inform one of our receptionists of any changes to your details. Please let us know if you want to opt out of receiving MJOG messages or dissent to SMS messaging from the surgery. If you have a shared mobile number you may receive texts for the person you share this with.

If you do not have a mobile number on file we may contact you through your home number using automated messages, through a company called MJOG. These messages may ask you to confirm your ID with your year of birth and generally will be for review or vaccination reminders. These calls come from the number 01353 780018 and are not a scam.

Opt outs information


Using your Health Data for Planning and Research


Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

It can also help research organisations to explore new treatments or make discoveries.

You can decide that you do not want your information to be used in this way.

There are two main options;

Option 1: Opting out of the GP Data for Planning and Research (GPDDR) Formally known as GPES.

This means you don't want your data to be extracted from your GP clinical system and used for Planning and Research Purposes. You can opt out at any time but opting out before the end of August 2021 will mean your data is not extracted by the new process. Opting out after that date will mean that no further extractions will occur. Find out more.

Option 2: Opting out of NHS Digital using or sharing your health data (held by any provider, not just your GP), for Planning and Research purposes.

You can opt out at any time.  Find out more. 

Other materials and materials in other languages are available here

How do I Opt Out?

To opt out of your data leaving the GP Practice for Research and Planning (Type 1), just contact your GP practice by phone, email or post and let us know.

To opt out of your health data being used or shared by NHS Digital (Type 2), you can;


The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).


National Data Opt Out Contact Centre NHS Digital HM Government 7 and 8 Wellington Place Leeds LS1 4AP



Record Sharing

Record sharing allows health and social care staff outside your GP surgery to have access to your health information, approx 98% of patients already have a summary care record (SCR) which shares medications and allergies. In order to provide access to more detailed information which may be useful to services such as emergency departments, then you must consent to SCR with additional information. Please read the leaflet below for more info.

SCR + additional info leaflet

 Please be aware that for patients over 16 with capacity we are not able to discuss treatment or management of the patient with family members/guardians unless the patient is also present.

Consent from the patient will allow us to disclose information already on file such as test results, or discuss matters such as arranging appointments or hospital transport with their nominated representative.

For patients lacking capacity. In order to release information or to be able to discuss treatments with family members or representatives we must see evidence of an existing lasting power of attorney or an order under the court of protection.

My Care Record

Our practice is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This could include NHS 111 or treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.

For more information, including the Privacy Notice, please visit the My Care Record website.


(Your CARE RECORD is different from your summary care record which is more basic.)

Click for further information
Find out more about My Care Record


For more information on our online services please click here or read the guide below.

 Online Access Guide

If you are over 16 yr old and wish to register for online access, or are an existing user that wishes to update their access to include the online record assess, then please complete the registration form below and return to reception along with ID. If you are wanting online services for someone under 11 please collect a proxy access form from reception. We do not offer online services for children aged 11-16. 

Online Access Registration form 

NHS APP!!! Download the new NHS App to access your online services - no need to attend the surgery to set up an account (over 18s only)


Our practice offers EPS allowing you to collect your repeat prescriptions directly from a nominated pharmacy, without the need to visit the surgery - allowing you convenience and saving you time!
For more information please click the icon  below or speak to someone at reception. 

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from [go live date]

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.



Services that might be of interest...  


It’s not always possible to tell if you are being abused, especially if the abuser is someone who loves you, or someone you care about. If you feel #SomethingsNotRight, there are people you can talk to.

Find out more:

Staying Safe During Covid-19. A guide for victims and survivors of domestic abuse

Basic Safety Planning Advice

PARKRUN PRACTICE: We are now a Parkrun Practice. If you would like to join the Felixstowe Parkrun please click here for more info. It is free and easy to take part - you can walk, jog or run the course every Saturday morning. To register visit:

Felixstowe and Villages Carers Group -  a small, friendly and supportive group who meet once a month at The Community Hub (Maidstone Rd) and hold a variety of social events. Click link for more information:   FVCG Felixstowe flyer

  Felixstowe Parkinsons Support Group Exercise Class -  For people with PD and their carers. Thursdays 2:30-4:00pm. Walton Community Hall. Contact 01394 766009 for more info.

 OTAGO FALLS PREVENTION EXERCISE CLASSES & ADAPTED SPORT SESSIONS IN FELIXSTOWE - Activlives aim to increase physical activity and reduce social isolation in the over 55’s and run two activity hubs in Felixstowe, for more information visit :


 iCaSH - Please visit the following link for more information on contraception, sexual health, STI self testing kits and screening. Visit or call 0300 123 3650


Suffolk Wellbeing Service provides free advice and services to support anyone living in Suffolk who is worried about their mental health or wellbeing. The service allows patients to self refer using the online form or by calling 0300 123 1781. Please click the icon to visit the new look site and for more information.

For more information on mental health services in Suffolk including emergency helplines and signposting A-Z please also visit the charity Suffolk User Forum.   


Suffolk Wellbeing Service

Order your repeat medicationsPatient SurveyChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website