Please be aware that as from Friday 12th October Prescriptions will be available after 72 hours or 3 working days  


Please COME IN TO SURGERY to collect new password 

Please be patient will all our staff whilst they adjust to using a new computer system.

Please be aware that we will take a little longer to deal with your request.



Welcome to Grove Medical Centre Online


Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. For more information please click on GP+ icon.


If you have coronavirus symptoms:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Isolate and get a test now!  - Important information to keep you safe while isolating at home

For patients concerned that they may have coronavirus or may have come into contact with someone who has visit: 

For other guidance visit: 

The Suffolk and North East Essex ICS has today launched a brand-new website which aims to offer residents a single, comprehensive and accurate source of information about Covid-19 and vaccinations. Visit the website here -

DO NOT go to a GP surgery, pharmacy or hospital if you have symptoms. 


The Grove Medical Centre team has now invited all patients in the Felixstowe, Kesgrave and Martlesham area aged 50 and over for their COVID19 vaccination. They would have received a letter from NHS England and a call or text from the Grove Medical Centre (texts sent via AccuBook).

Anyone aged over 50 who has not yet received an invitation and would like to book their COVID19 vaccine, please phone the COVID booking team on 01394 283197, option 5. Please also let us know if you wish to decline the vaccine.

Many Thanks 


You MUST arrive on time and be free from Covid Symptoms

Wear clothes that are easy to remove so you can quickly expose your upper arm. Start undressing when you arrive to reveal your upper arm 

Please use the door nearest to the main car park to enter the building, it is signposted “Covid Vaccination Entrance”

After the Covid Vaccination you will need to be observed for 15 minutes before leaving if having the Pfizer vaccine. If having Astra Zeneca Vaccine please refrain from driving for 15 minutes after your vaccine

Please attend alone if possible, we do not have additional seats in the observation area for family/friends

You MUST wear a mask. Seating in the observation area is spaced 1 meter apart, so wearing visors will not be acceptable as these require a 2 meter gap

There will be directions in the building that you will need to follow, help will be at hand for this

You will be handed an information leaflet at your appointment for aftercare

Please cancel your appointment if your situation changes. You will need to phone us to cancel or amend your appointment on 01394 283197, option 5.

For further information regarding the vaccine, please visit This site is updated on a regular basis

If you have any medication for anaphylaxis/history of anaphylaxis, please opt for Astra Zeneca appointment

If you are pregnant please speak to your GP before booking your covid appointment

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and about

Only Patients with an appointment shall be able to enter the surgery

We ask that you follow our Practice policy & wear a face covering at all times whilst in the surgery. This is for the safety of patients & Staff.


Thank you in advance, from everyone at

The Grove Medical Centre

Telephone calls may be recorded, inbound and outbound calls.   These are held for 30 days

Please note our Training Closure Dates section to see our planned closure afternoons - From 1pm the practice will only be open for the collection of prescriptions. Please note there will be no clinicians onsite from 1pm. Next training afternoon: 22nd April 2021

Please contact your doctors online and get a response by the end of the next working day (if you are asked to complete a routine review such as asthma/BP, you will not get a response unless needed)


Did you know?

By providing us with your mobile number  we will not only be able to send you text reminders for your appointments but we will also be able to remind you:
- when you are due for a chronic disease annual review
- when we need to update your medical records with information such as BP or smoking/alcohol status
- when we have a message for you and cannot reach you by home phone

You can update your contact details online or inform one of our receptionists of any changes to your details. Please let us know if you want to opt out of receiving MJOG messages or dissent to SMS messaging from the surgery. If you have a shared mobile number you may receive texts for the person you share this with.

If you do not have a mobile number on file we may contact you through your home number using automated messages, through a company called MJOG. These messages may ask you to confirm your ID with your year of birth and generally will be for review or vaccination reminders. These calls come from the number 01353 780018 and are not a scam.

Record Sharing

Record sharing allows health and social care staff outside your GP surgery to have access to your health information, approx 98% of patients already have a summary care record (SCR) which shares medications and allergies. In order to provide access to more detailed information which may be useful to services such as emergency departments, then you must consent to SCR with additional information. Please read the leaflet below for more info.

SCR + additional info leaflet


Please be aware that for patients over 16 with capacity we are not able to discuss treatment or management of the patient with family members/guardians unless the patient is also present.

Consent from the patient will allow us to disclose information already on file such as test results, or discuss matters such as arranging appointments or hospital transport with their nominated representative.

For patients lacking capacity. In order to release information or to be able to discuss treatments with family members or representatives we must see evidence of an existing lasting power of attorney or an order under the court of protection.

My Care Record

Our practice is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This could include NHS 111 or treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.

For more information, including the Privacy Notice, please visit the My Care Record website.


(Your CARE RECORD is different from your summary care record which is more basic.)

Click for further information
Find out more about My Care Record


For more information on our online services please click here or read the guide below.

 Online Access Guide

If you are over 16 yr old and wish to register for online access, or are an existing user that wishes to update their access to include the online record assess, then please complete the registration form below and return to reception along with ID. If you are wanting online services for someone under 11 please collect a proxy access form from reception. We do not offer online services for children aged 11-16. 

Online Access Registration form 

NHS APP!!! Download the new NHS App to access your online services - no need to attend the surgery to set up an account (over 18s only)


Our practice offers EPS allowing you to collect your repeat prescriptions directly from a nominated pharmacy, without the need to visit the surgery - allowing you convenience and saving you time!
For more information please click the icon  below or speak to someone at reception. 

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from [go live date]

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.



Services that might be of interest...  


It’s not always possible to tell if you are being abused, especially if the abuser is someone who loves you, or someone you care about. If you feel #SomethingsNotRight, there are people you can talk to.

Find out more:

Staying Safe During Covid-19. A guide for victims and survivors of domestic abuse

Basic Safety Planning Advice

PARKRUN PRACTICE: We are now a Parkrun Practice. If you would like to join the Felixstowe Parkrun please click here for more info. It is free and easy to take part - you can walk, jog or run the course every Saturday morning. To register visit:

Please see the CDOP Autumn Newsletter 2019 which is packed with practical tips to prevent accidental injuries at home and around and some advice on health and wellbeing of our children and young people.

The Warm Homes Healthy People service helps vulnerable people and families in Suffolk make their homes warmer, and cheaper to heat during the winter. Please click the icon for eligibility and more information on this service.

WHHP website

Felixstowe and Villages Carers Group -  a small, friendly and supportive group who meet once a month at The Community Hub (Maidstone Rd) and hold a variety of social events. Click link for more information:   FVCG Felixstowe flyer


 Felixstowe Parkinsons Support Group Exercise Class -  For people with PD and their carers. Thursdays 2:30-4:00pm. Walton Community Hall. Contact 01394 766009 for more info.


OTAGO FALLS PREVENTION EXERCISE CLASSES & ADAPTED SPORT SESSIONS IN FELIXSTOWE - Activlives aim to increase physical activity and reduce social isolation in the over 55’s and run two activity hubs in Felixstowe, for more information visit :


 iCaSH - Please visit the following link for more information on contraception, sexual health, STI self testing kits and screening. Visit or call 0300 123 3650


Suffolk Wellbeing Service provides free advice and services to support anyone living in Suffolk who is worried about their mental health or wellbeing. The service allows patients to self refer using the online form or by calling 0300 123 1781. Please click the icon to visit the new look site and for more information.

For more information on mental health services in Suffolk including emergency helplines and signposting A-Z please also visit the charity Suffolk User Forum.   


Suffolk Wellbeing Service

Please explore the remaining links on this page to find out more about what we offer in addition to links to a wealth of health related information.

Order your repeat medicationsPatient SurveyChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website