Welcome to Grove Medical Centre Online
IMPORTANT INFORMATION FOR PATIENTS
Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. For more information please click on GP+ icon.
If you have coronavirus symptoms:
- a high temperature
- a new, continuous cough
- a loss of, or change to, your sense of smell or taste
Isolate and get a test now! - Important information to keep you safe while isolating at home
For patients concerned that they may have coronavirus or may have come into contact with someone who has visit: https://111.nhs.uk/service/covid-19
For other guidance visit: https://www.gov.uk/coronavirus
The Suffolk and North East Essex ICS has today launched a brand-new website which aims to offer residents a single, comprehensive and accurate source of information about Covid-19 and vaccinations. Visit the website here - www.sneevaccine.org.uk
DO NOT go to a GP surgery, pharmacy or hospital if you have symptoms.
COVID VACCINATION CLINIC INFORMATION
The Grove Medical Centre team has now invited all patients in the Felixstowe, Kesgrave and Martlesham area aged 50 and over for their COVID19 vaccination. They would have received a letter from NHS England and a call or text from the Grove Medical Centre (texts sent via AccuBook).
Anyone aged over 50 who has not yet received an invitation and would like to book their COVID19 vaccine, please phone the COVID booking team on 01394 283197, option 5. Please also let us know if you wish to decline the vaccine.
You MUST arrive on time and be free from Covid Symptoms
Wear clothes that are easy to remove so you can quickly expose your upper arm. Start undressing when you arrive to reveal your upper arm
Please use the door nearest to the main car park to enter the building, it is signposted “Covid Vaccination Entrance”
After the Covid Vaccination you will need to be observed for 15 minutes before leaving if having the Pfizer vaccine. If having Astra Zeneca Vaccine please refrain from driving for 15 minutes after your vaccine
Please attend alone if possible, we do not have additional seats in the observation area for family/friends
You MUST wear a mask. Seating in the observation area is spaced 1 meter apart, so wearing visors will not be acceptable as these require a 2 meter gap
There will be directions in the building that you will need to follow, help will be at hand for this
You will be handed an information leaflet at your appointment for aftercare
Please cancel your appointment if your situation changes. You will need to phone us to cancel or amend your appointment on 01394 283197, option 5.
For further information regarding the vaccine, please visit nhs.uk/covid/vaccination. This site is updated on a regular basis
If you have any medication for anaphylaxis/history of anaphylaxis, please opt for Astra Zeneca appointment
If you are pregnant please speak to your GP before booking your covid appointment
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
- You have had these symptoms for fewer than 15 days:
- a continuous new or worsening cough
- a high temperature
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and about
Only Patients with an appointment shall be able to enter the surgery
We ask that you follow our Practice policy & wear a face covering at all times whilst in the surgery. This is for the safety of patients & Staff.
Thank you in advance, from everyone at
The Grove Medical Centre
Telephone calls may be recorded, inbound and outbound calls. These are held for 30 days
Please note our Training Closure Dates section to see our planned closure afternoons - From 1pm the practice will only be open for the collection of prescriptions. Please note there will be no clinicians onsite from 1pm. Next training afternoon: 22nd April 2021
Please contact your doctors online and get a response by the end of the next working day (if you are asked to complete a routine review such as asthma/BP, you will not get a response unless needed)
Did you know?
By providing us with your mobile number we will not only be able to send you text reminders for your appointments but we will also be able to remind you:
- when you are due for a chronic disease annual review
- when we need to update your medical records with information such as BP or smoking/alcohol status
- when we have a message for you and cannot reach you by home phone
You can update your contact details online or inform one of our receptionists of any changes to your details. Please let us know if you want to opt out of receiving MJOG messages or dissent to SMS messaging from the surgery. If you have a shared mobile number you may receive texts for the person you share this with.
If you do not have a mobile number on file we may contact you through your home number using automated messages, through a company called MJOG. These messages may ask you to confirm your ID with your year of birth and generally will be for review or vaccination reminders. These calls come from the number 01353 780018 and are not a scam.
Record sharing allows health and social care staff outside your GP surgery to have access to your health information, approx 98% of patients already have a summary care record (SCR) which shares medications and allergies. In order to provide access to more detailed information which may be useful to services such as emergency departments, then you must consent to SCR with additional information. Please read the leaflet below for more info.
SCR + additional info leaflet
Please be aware that for patients over 16 with capacity we are not able to discuss treatment or management of the patient with family members/guardians unless the patient is also present.
Consent from the patient will allow us to disclose information already on file such as test results, or discuss matters such as arranging appointments or hospital transport with their nominated representative.
For patients lacking capacity. In order to release information or to be able to discuss treatments with family members or representatives we must see evidence of an existing lasting power of attorney or an order under the court of protection.
My Care Record
Our practice is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This could include NHS 111 or treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.
For more information, including the Privacy Notice, please visit the My Care Record website.
(Your CARE RECORD is different from your summary care record which is more basic.)
Click for further information
PATIENT ONLINE ACCESS
For more information on our online services please click here or read the guide below.
Online Access Guide
If you are over 16 yr old and wish to register for online access, or are an existing user that wishes to update their access to include the online record assess, then please complete the registration form below and return to reception along with ID. If you are wanting online services for someone under 11 please collect a proxy access form from reception. We do not offer online services for children aged 11-16.
NHS APP!!! Download the new NHS App to access your online services - no need to attend the surgery to set up an account (over 18s only)
ELECTRONIC PRESCRIPTION SERVICE (EPS)
Our practice offers EPS allowing you to collect your repeat prescriptions directly from a nominated pharmacy, without the need to visit the surgery - allowing you convenience and saving you time!
For more information please click the icon below or speak to someone at reception.
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from [go live date]
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
PLEASE CLICK ICON TO ACCESS OUR ONLINE SERVICES
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Please explore the remaining links on this page to find out more about what we offer in addition to links to a wealth of health related information.