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The aim of our service is to provide access to patients on the day of their request to see a clinician. Appointments are released throughout the day to maintain demand.
The practice operates a daily on-call team Monday to Friday. Patients requiring an urgent appointment, will see or speak to a member of the on call team, all of whom can prescribe. This system ensures that the most appropriate health care professional sees you, and that the duty doctor has adequate time to deal with emergencies that occur on the day.
We strive to provide an appointment with a healthcare professional within 24 hours and with a GP within 48 hours. If you require an appointment with a specific GP there will be a longer wait.
Non-urgent advice: Notice
Web Based Appointments
Appointments are now available online, please ask at reception for more details.
Evening surgery appointments are now available with our nursing and HCA team. These are held Monday – Thursday evenings from 6.30pm – 8pm. These appointments are pre booked. We hope that these appointments will be especially useful for those patients that find it difficult to attend the surgery during the normal working day.
GP+ and OOH
Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. Appointments are offered in the evening and at weekends and are booked through your GP Practice. For more information please click here.
OOH service is provided by NHS 111, please call 111 for medical assistance when we are closed.
Changes to Our Services
Patients are able to request to see any GP of their choice irrespective of their registered usual GP, patients are able to request to see any GP within the practice.
The aim of our service is to provide access to patients on the day of their request to see a GP.
We respectfully ask that you understand our receptionists are doing their very best to help you and will offer whatever appointments are available for them to offer.
In addition, our “on the day” service will continue to operate from 8 a.m. and will be run by the duty team comprising two doctors and a nurse practitioner on most days. The Duty Team will help all patients who make contact and need advice or assessment on the same day.
It is clearly established nationally that demand for GP appointments is increasing by at least 5% year on year and that is why getting to see a doctor or nurse can seem more difficult – despite the fact that we are all working longer hours at the surgery!