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Noticeboard

Please be aware that as from Friday 12th October Prescriptions will be available after 72 hours or 3 working days  

NEW ONLINE SERVICE

Please COME IN TO SURGERY to collect new password 

Please be patient will all our staff whilst they adjust to using a new computer system.

Please be aware that we will take a little longer to deal with your request.

 

 

Welcome to Grove Medical Centre Online

IMPORTANT INFORMATION FOR PATIENTS

Suffolk GP+ is for people who urgently need a doctor’s appointment, or can’t see their GP on a weekday. For more information please click on GP+ icon.


Please note our Training Closure Dates section to see our planned closure afternoons - From 1pm the practice will only be open for the collection of prescriptions. Please note there will be no clinicians onsite from 1pm. Next training afternoon: Sept 11th 2019
 

Please click below for pharmacy opening times on August Bank Holiday (Monday 26th). Please be aware the surgery is shut on bank holidays.
Suffolk Pharmacy Opening Aug 26th


Did you know?

By providing us with your mobile number  we will not only be able to send you text reminders for your appointments but we will also be able to remind you:
- when you are due for a chronic disease annual review
- when we need to update your medical records with information such as BP or smoking/alcohol status
- when we have a message for you and cannot reach you by home phone

You can update your contact details online or inform one of our receptionists of any changes to your details.

If you do not have a mobile number on file we may contact you through your home number using automated messages, through a company called MJOG. These messages may ask you to confirm your ID with your year of birth and generally will be for review or vaccination reminders. These calls come from the number 01353 780018 and are not a scam.


WHO CAN SEE MY HEALTH RECORD??

Record sharing allows health and social care staff outside your GP surgery to have access to your health information, approx 98% of patients already have a summary care record (SCR) which shares medications and allergies. In order to provide access to more detailed information which may be useful to services such as emergency departments, then you must consent to SCR with additional information. Please read the leaflet below for more info.

SCR + additional info leaflet

 If you wish to opt in to SCR with additional info please return the below consent form to us, this form also allows you to share your full electronic health record

 'Who can see my health record' Consent Form

Please be aware that for patients over 16 with capacity we are not able to discuss treatment or management of the patient with family members/guardians unless the patient is also present.

Consent from the patient will allow us to disclose information already on file such as test results, or discuss matters such as arranging appointments or hospital transport with their nominated representative.

For patients lacking capacity. In order to release information or to be able to discuss treatments with family members or representatives we must see evidence of an existing lasting power of attorney or an order under the court of protection.


PATIENT ONLINE ACCESS

For more information on our online services please click here or read the guide below.

 Online Access Guide

If you wish to register for online access or are an existing user that wishes to update their access to include the online record assess then please complete the registration form below and return to reception along with ID. If you are wanting online services for someone under 16 please collect a proxy access form from reception.

Online Access Registration form 


Alternatively, download the new NHS App to access your online services - no need to attend the surgery to set up an account (over 18s only)

ELECTRONIC PRESCRIPTION SERVICE (EPS) 

Our practice offers EPS allowing you to collect your repeat prescriptions directly from a nominated pharmacy, without the need to visit the surgery - allowing you convenience and saving you time!
For more information please click the icon  below or speak to someone at reception. 

 

PLEASE CLICK ICON TO ACCESS OUR ONLINE SERVICES  


Services that might be of interest...  

PARKRUN PRACTICE: We are now a Parkrun Practice. If you would like to join the Felixstowe Parkrun please click here for more info. It is free and easy to take part - you can walk, jog or run the course every Saturday morning. To register visit: www.parkrun.org.uk/register/

 

The Warm Homes Healthy People service helps vulnerable people and families in Suffolk make their homes warmer, and cheaper to heat during the winter. Please click the icon for eligibility and more information on this service.

WHHP website

Felixstowe and Villages Carers Group -  a small, friendly and supportive group who meet once a month at The Community Hub (Maidstone Rd) and hold a variety of social events. Click link for more information:   FVCG Felixstowe flyer

 

 Felixstowe Parkinsons Support Group Exercise Class -  For people with PD and their carers. Thursdays 2:30-4:00pm. Walton Community Hall. Contact 01394 766009 for more info.

 

OTAGO FALLS PREVENTION EXERCISE CLASSES & ADAPTED SPORT SESSIONS IN FELIXSTOWE - Activlives aim to increase physical activity and reduce social isolation in the over 55’s and run two activity hubs in Felixstowe, for more information visit : www.Activlives.org.uk

 

 iCaSH - Please visit the following link for more information on contraception, sexual health, STI self testing kits and screening. Visit http://www.icash.nhs.uk/ or call 0300 123 3650

 

Suffolk Wellbeing Service provides free advice and services to support anyone living in Suffolk who is worried about their mental health or wellbeing. The service allows patients to self refer using the online form or by calling 0300 123 1781. Please click the icon to visit the new look site and for more information.

For more information on mental health services in Suffolk including emergency helplines and signposting A-Z please also visit the charity Suffolk User Forum.   

 

Suffolk Wellbeing Service

Please explore the remaining links on this page to find out more about what we offer in addition to links to a wealth of health related information.

Order your repeat medicationsPatient SurveyChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website