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Improving Patient Access
To improve access to the practice for patients, we have been looking at various ways to accomplish this. We hope that the following systems will be useful.
Appointments Online
We do offer some appointments that can be booked online. However these are for specific clinics and not usually offered for blood tests and routine appointments.
We have found in the past that on some occasions patients are not aware that some appointments require longer or need to be carried out by specific clinicians. If appointments have been booked incorrectly it can cause delays for other patients and can result in cancellations. We have found that being able to manage the appointments ourselves reduces the number of visits patients need to make to us and provides a larger capacity for others.
We are always reviewing patient access and endeavour to make it as easy as possible and are happy to have suggestions on how we can improve our service.
Our phone lines are open from 8am every weekday morning, however there is no need to call us at 8am and wait in a queue. If you are looking to book a routine appointment it is often much quicker to call after 9am.
Online appointments are always made available for a number of our health campaigns, particularly covid, flu, shingles and pneumonia.
Repeat Medication Online
You can make requests for repeat prescriptions — without having to visit the practice. Once the request has been processed, you can then call at the practice to pick up the prescription or collect it from your nominated pharmacy if you are using the electronic prescription service (EPS).
Non-urgent advice: Notice
Please note: Repeat prescriptions will be accessed by the practice at 10am and 2pm will be dealt with the following day. Therefore please use this service for non-urgent prescriptions only.
Electronic Prescription Service (EPS)
We also offer EPS, a service that allows you to collect your repeat prescriptions directly from a convenient nominated pharmacy with no need to visit the practice to collect your paper prescription. You can nominate a pharmacy online or speak to one of our reception team.
SMS Reminders and Confirmation
Never forget an appointment again!
We now have a messaging service which will confirm the appointment you have just made and then remind you of the appointment nearer the time. We now also offer patients the facility to cancel their appointments using our ‘text back’ service
Self-Check In
Avoid the queues at the reception desk. The self-check in screens are situated on both floors in the main waiting rooms.
What you need to do:
For online access just download the NHS App. This is the quickest and simplest way.
Alternatively you would need to speak with one of our reception or data team. They will need to see 1 piece of photographic identification and 1 proof of address before they can provide access for you.