Patient feedback
October 2025
Our most recent feedback from August 2025 in the Friends and Family test is as follows;
We had 89 responses, 87 of those marked as very good, 2 of them were good.
Some of the comments made were;
“very helpful. Squeezed me in last minute”
“all staff are helpful and friendly, always seen quickly”
“staff i have dealt with have been helpful, polite and professional”
Thank you to those patients who provided feedback. If you would like to respond to us with comments please visit our website where you can find the Friends and Family link.
September 2025
Our most recent feedback from September 2025 in the Friends and Family test is as follows;
We had 11 responses, all of them were marked very good.
Some of the feedback was;
“very efficient and did bloods that i hadn’t booked but were needed”
“Always friendly and helpful”
“very efficient and pleasant young lady”
“Sally put my child at ease, kind and patient”
August 2025
Our most recent feedback from August 2025 in the Friends and Family test is as follows;
We had 11 responses, all of them were marked very good.
Some of the feedback was:
“great service on phone and reception. Prompt call back from Doctor, thanks”
“Paul Gibson – Paramedic- excellent treatment and service thank you”
“Emma made me feel very relaxed. She was very reassuring and warm. A very positive experience, thank you”
“Sally was very friendly, professional and put me at ease. She is a credit to you all”.
If you would like to complete a Friends and Family form please visit the Grove website where you will see the link at the bottom of the page or ask the Clinician who you are seeing in the surgery.
July 2025
Our most recent feedback from July 2025 in the Friends and Family Test is as follows;
We had 28 responses
25 were marked as very good
1 was marked as good
1 was marked as neither good nor poor
1 was marked as poor
Some of the feedback was;
“my goodness-everyone has been so helpful”
“fantastic manner and communication”
“friendly and polite”
“in and out before my appointment time”
“very professional”
“made me feel totally comfortable”
“i had to chase the blood results myself”
“I’m over 60, it would be nice to have a once a year appointment so the Doctor could check my health condition”
The majority of these responses are anonymous so it is tricky to be able to address any concerns that are raised via this platform. Please feel free to share feedback directly with me so i can look into any queries you have. aimee.wiseman@nhs.net