Patients Rights and Responsibilities

To ensure you get the best care possible it is important that the records we keep about you accurate. We therefore request that you inform us as soon as possible whenever there is a change. For instance change of telephone number, address or name. We may, from time to time, ask if the details we hold for you are still correct.

Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.

We ask that you treat the doctors and practice staff with courtesy and respect. The NHS operates a Zero Tolerance Policy with regard to violence and abuse.

The practice has the right to remove violent patients from the list with immediate effect, in order to safeguard practice staff, patients and other persons. NHS Suffolk is then responsible for providing further medical care for such patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to a fear of the person’s safety.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice.

Please act upon it.