Grove Medical Centre Privacy Policy
Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.
Please use the links below to find more information about the practice and data protection.
Please be aware that we may use new providers or suppliers to help us quickly adapt during the outbreak and continue your care effectively. For example, we may use a new provider for video consultations. We may not be able to add these to our transparency materials right away, we apologise for this but please be assured all our processors are bound by contract to protect to your data.
During COVID-19 we may ask you to send a photograph of you bruise / skin condition that you are concerned about whilst we conduct virtual consultations. This photograph will be used by the clinician to determine any medical treatment necessary and will be added to your medical record.
Please note that, where this is sent via email, it may not be secure we therefore we ask that you only include your NHS number alongside your photograph in the email. The photograph should only be of the area requested and no other person should be visible in the shot.
The Grove Medical Practice is using a secure and safe method using AccuPX this ensures information is encrypted in transit. If a clinician requests a photo, you will be sent a one off link to upload your photo. The photo will then be added to your record for the clinician to view.
Your Information
The Grove Medical Centre Felixstowe takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.
Please use the links below to find more information about the practice and data protection.
- Our Data protection Videos
- Your Information
- Children and Young People
- What We Do with Your Information
- What Else Do We Use Your Information For?
- Sharing When Required by Law
- Information Rights
- Case Finding and Profiling
- Suffolk Sharing Partners
- Information Technology
- Keeping Your Information Safe
- How Long Do We Keep Your Information?
- Our Use of CCTV
- Our Use of Telephone Recording
- Our Use of Eclipse
- Suffolk Primary Care Networks
- HealthTech1
Text Messages
Please note that we will use your mobile number to text you with information regarding your care such as appointment reminders.
We may also use your mobile number to send you links to surveys that will help our practice to improve your experience of our service.
Our practice uses the Gov.uk Notify platform to send out text messages for such surveys. We only share your mobile number, and no further personal identifiable information.
Please let us know if you would not like your mobile number used for any purpose.